Refund Policy

We want every partner to be confident in Gratirad. This policy explains how refunds and cancellations work across our prepaid, per-report and committed plans.

1 · Overview

Gratirad is billed on a usage basis — per report or per patient — against a prepaid balance or an agreed monthly commitment. Because our service is consumed in real time, refunds apply to unused, prepaid amounts rather than reports already processed.

2 · Prepaid Balances

Unused prepaid balance may be refunded on written request, less any reports already uploaded, downloaded or interpreted during the billing period. Average-bill arrangements are reconciled against actual usage before any refund is issued.

3 · Monthly Commitments

• The minimum monthly commitment (for example ₹10,000 on Commitment or ₹50,000 on Enterprise) is non-refundable once the billing month has begun.
• Usage beyond the committed minimum is billed at the plan's per-report rate and is non-refundable once a report has been delivered.

4 · Setup & Onboarding Fees

One-time setup fees (such as the Enterprise ₹1 Lakh setup, grey-label configuration and training) cover work performed at onboarding and are non-refundable once that work has commenced.

5 · Storage Charges

Plans include 10 days of image storage. Extended-storage charges (₹1 per additional 6 months) are non-refundable once a storage period has started.

6 · Cancellation

You may cancel at any time with written notice. Service continues through the end of the current billing month, after which recurring charges stop. Any eligible unused prepaid balance is reconciled and returned per the sections above. All amounts referenced are GST-exclusive.

7 · How to Request

Email sales@graticare.com with your facility name and account details. Approved refunds are processed to the original payment method within a reasonable period after reconciliation.